Privacy & Policy

Privacy Policy


We welcome you to the Fazei application (hereinafter referred to as the “App,” “we,” “us,” or “our”). We are committed to protecting our users’ privacy and ensuring the confidentiality of the information collected through the App. This policy outlines the principles and practices we follow in collecting, using, sharing, and safeguarding users’ information.

1. Acceptance of Terms of Use

By using this App, you agree to this Privacy Policy and the terms and conditions governing the use of the App. If you do not agree with any part of this policy, you must stop using the App immediately. Continued use of the App after any modifications to this policy or to the terms and conditions are posted will be deemed acceptance of those changes.

2. Information We Collect

2.1 Personal Information

We may collect personal information provided by users in various ways, including (but not limited to) when they:

  • Visit or browse the App.
  • Register on the App and create an account.
  • Fill out forms, requests, or surveys through the App.
  • Participate in activities, services, features, or resources we may offer through the App.

Personal information may include, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Residence address or delivery address (if applicable)
  • Payment information, such as credit card or bank account details
  • Any other information you may be asked to provide, whether optional or mandatory, depending on the nature of the service

2.2 Non-Personal Information

We may also collect non-personally identifiable information whenever you interact with the App. This may include:

  • Type of smartphone or operating system
  • Technical information about the user’s means of connecting to the App (e.g., the name of the Internet service provider)
  • General statistical or demographic information not directly linked to a user’s identity

2.3 Data Collected During the Use of Our Services

Location Data

  • We may collect precise or approximate location data of users (customers, drivers, service providers, delivery/service personnel) for the purpose of facilitating operations and improving the services provided, such as determining pickup and delivery locations, enabling tracking and safety features, and preventing and detecting fraud.
  • Location data may be collected even if the App is running in the background, provided the user has granted the necessary permissions.
  • Users may at any time disable location collection from their device or App settings; however, disabling this feature may affect some functionalities of the App.

Motion and Fitness Data

  • Where precise calculations of distances and time are required (for example, multiple modes of transportation: walking, biking, driving, etc.), we may request permission to access motion and fitness data on your phone.

Messaging

  • We may collect or process SMS messages or in-app messages for the purpose of tracking or verifying orders and for customer support.
  • This may include the sender, recipients, and the content of the message, within the limits permitted by law and your settings.

User Files and Documents

  • We may collect certain documents or images (such as ID photos or official documents) to verify identity or for legal compliance.

Financial Information

  • This includes payment details such as credit card numbers or bank account information.
  • Information about purchases or transactions made through the App.

2.4 Collection of Data from Other Sources

We may collect data from other sources, such as:

  • Other users or account owners, business partners, insurance or financial entities, or governmental authorities (in accordance with applicable laws).
  • Third parties offering identity verification or fraud prevention services.

3. How We Use the Information We Collect

Improving Customer Service
Your information helps us respond more effectively to your customer service requests and support needs.

Improving the App
We continually strive to develop and improve the services and offerings of the App based on the information and feedback we receive from you.

Sending Periodic Emails

  • We may use your email address to send information or updates related to your order, or to respond to inquiries and requests.
  • If you decide to join our mailing list, you will receive emails that may include news about the App, the latest updates, and relevant information.
  • You can unsubscribe at any time by following the instructions at the end of each email or by contacting us directly.

Fraud Prevention and Identity Verification
We may use the collected information to verify users’ identities and reduce fraudulent or illegal practices.

Legal and Regulatory Purposes
We may use the information to comply with legal requirements or upon the order of official entities or competent authorities.

4. Protecting Your Information

We adhere to strict security standards in collecting, storing, and handling data to protect your information from unauthorized access, alteration, disclosure, or destruction.

  • Sensitive data is exchanged over secure, encrypted communication channels using recognized digital methods.
  • We take appropriate technical, administrative, and physical measures to maintain the security of your data.

5. Sharing Personal Information

No Sale or Trade of Information
We do not sell, rent, or trade your personal data with any external parties.

Sharing General Demographic Information
We may share general demographic information not linked to any personal data with our partners, advertisers, or affiliated parties for research, statistical, or service improvement purposes.

Third-Party Service Providers
We may engage third-party service providers to perform certain tasks on our behalf, such as sending newsletters or conducting surveys. We may share your data with these parties strictly for those specified purposes, and only with your consent where required by law.

Legal Compliance or Protection of Rights
We may disclose personal information if legally required to do so, or if we believe in good faith that such disclosure is necessary to protect our rights or the rights, property, or safety of others.

6. Third-Party Websites

The App may include advertisements or links leading to external websites of third parties such as our partners, service providers, or advertisers. Please note:

  • We do not control the content or links that appear on those sites, and we are not responsible for their privacy practices.
  • Visiting any such site is subject to its own privacy policy and terms.
  • We advise users to review the privacy policy of any website they visit via links provided in the App.

7. Changes to the Privacy Policy

We reserve the right to modify or update this policy at any time. When we do so, we will update the “Last Updated” date at the bottom of this page, and we may send a notification via email or through the App. Please review this page periodically for any changes, as continued use of the App will constitute acceptance of those modifications.

8. Use of Conversion Tracking

We may track browsing behavior within the App for performance analysis and development. We do not track personal identities or users’ exact locations in this context; rather, we use general statistical data to improve the service.

9. Choice and Transparency

  • Managing Device Permissions: You can manage permissions for access to location data, motion and fitness data, camera, or other features through your device settings. Disabling some permissions may limit certain functionalities of the App.
  • Unsubscribing from Communications: You may unsubscribe from any marketing or news mailing list at any time by clicking the “unsubscribe” link included in such messages or by contacting us.
  • Accessing and Correcting Your Data: You may request access to your personal information or update/correct it through the settings section within the App or by contacting us directly.

This document serves as the complete agreement on the Privacy Policy applicable to the Fazei App and supersedes any prior agreements or policies relating to the same subject matter. We hope we have provided a thorough explanation of our privacy practices and emphasize our primary commitment to maintaining the confidentiality and security of your data.